my codechef rank

I solved three questions in the october long challenge for the first time and still got a rank of 29,000 and those who solved even two got a rank of 10,000. why is it so…?

The only possible reason for this happening is that you might have attempted a question in some long contest but you couldn’t solve it.

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Your rating did increase from -2281 to -82 and the overall rankings depend on the ratings,higher the rating,good is the rank .

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yes,true but many of my friend also participated in the long contest previously and some of them solved the question in a long challenge for the first time and they got a much better rank? one of my friends solved two questions in the october long challenge for the first time he got a rank of 10000 something, I solved three questions and got rank of 29000…!
Can i send my request to codechef so that they can look into it…?