About my inability to access pro features and losing of my progress

Describe your issue

I paid a pro package in the mid of january month for an year and now when i login again i am unable to access the pro features and also i have lost my progress…i will attach the email i have received after the payment as i am denied access to my invoice and reach out to me as soon as possible…

Screenshot

Additional info

You have bought pro from the different account, please login with the correct credential to access pro features.

This is your account: rithuiyer | CodeChef User Profile for rithuiyer | CodeChef