Streak freeze not applied

my streak freeze did not apply , i had 2 freeze left , but it got reset

help me get back , attaching screenshot

dear codechef team , please look into this matter
the issue is still not resolved , my streak is still not recovered
i had maintained 365+ days streak , at point of my streak reset i had 2 freeze left in my account , but it did not apply on its own
i had also faced this issue one more time in past , later it got sorted

Describe your issue

Screenshot

Additional info

Please someone from the team , help me get back

Its happening again and again with me. The false streak reset