Streak Reset Issue Despite Having Streak Freeze

bug reports
1

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Additional info

Hello CodeSafe Team,

I am writing to report an issue with my streak.

My streak was 400+, and I still had 5 streak freezes left. Yesterday, I could not code, so I expected the streak freeze to be applied and my streak to continue.
However, instead of continuing, my streak got reset to 0.

This seems like a bug, since I had streak freezes available. Could you please check my account and help restore my streak?
Screenshot 2025-08-26 172049
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2

Due to a technical issue, the streak freeze did not apply for a few users. We sincerely apologize for the inconvenience caused. Our team is already working on it, and we’ll make sure to restore your streak soon

3

thank you